Last week, I had the privilege to attend a 2-day training on dynamic work habits which is basically about the habits of highly effective people.
My favorite take away is the quote mentioned by the trainer:
"Trust has to be earned."
One of the most fragile aspect of being human is our ability to trust. A broken trust is probably the hardest substance in the world that you can try to patch back, but it will never be the same - again. There are few things that happened these past few days that made me realize how true this is.
One of the things I value most in my relationship with anyone is privacy and personal integrity. I highly value these basic human rights because that's what we are - we're human. We have the right to have our own privacy. And when we selectively confer someone with some information that is highly private for us - we trust this person to keep it that way. But what happens when someone breaches this trust and exploits the privacy? Isn't it a way to lose one's integrity? Where are your moral values as a civilized human?
See how easy it is to spot someone not worthy of your time?
For me, even sharing of my phone screen lock password with anyone is highly offensive - I'm hard-coded that way. That's what my job is about. Every day I work with thousands of records and data that has millions of customer information. Often I've came across cases where bank-related information were entered in incorrect fields which makes it very readable (it's purely human error). But I was trained to be a person with the highest form of integrity, so it is my responsibility to safeguard these information (I often mask out sensitive data before it reaches the wrong hands). See how crucial this attribute is?
What if you sent your credit card information to a friend (to buy something for you) and another person reads his/her email (probably through a saved/shared password) - imagine if it was read by someone who makes unethical use of your private information? Just imagine the consequences!
Would you trust that person again?
I was out shopping with Puspa yesterday at Parkson. The salesgirl that we were dealing with took the items Puspa bought to the nearest cashier for her and it just so happens to be the queue was very long! Leaving Puspa queuing up at the cashier counter (typically Malaysian you see, we don't want to lose either way), the salesgirl and I went to check whether the opposite cashier (which was partially hidden) is open. The salesgirl gave a quick look and said to me it's closed. I was sure it's not.
So I walked further towards the cashier counter and saw a small girl sitting there, waiting for customers to come! There were none! I verified with the cashier girl whether the counter is open and she said yes! So lesson learned?
Trust is good but verify is better. :)
I was out shopping with Puspa yesterday at Parkson. The salesgirl that we were dealing with took the items Puspa bought to the nearest cashier for her and it just so happens to be the queue was very long! Leaving Puspa queuing up at the cashier counter (typically Malaysian you see, we don't want to lose either way), the salesgirl and I went to check whether the opposite cashier (which was partially hidden) is open. The salesgirl gave a quick look and said to me it's closed. I was sure it's not.
So I walked further towards the cashier counter and saw a small girl sitting there, waiting for customers to come! There were none! I verified with the cashier girl whether the counter is open and she said yes! So lesson learned?
Trust is good but verify is better. :)
